We have come across many examples in past that show how social media actually works out well with Indian Railways and how the railway minister Suresh Prabhu has helped passengers find a way.
One such incident happened when Govind Narayan, a passenger on the Barmer-Kalka Express on Saturday, caught the TTE of the train allotting seats after collecting money without issuing a receipt for it.
When he saw him collectively collecting Rs. 15 from passengers in exchange of seat allotment without a receipt, he asked for the receipt, and the TTE denied saying it’s a long journey and he shall give him the receipt on the way.
Without any doubt, he sent out a tweet to the Railway Minister Suresh Prabhu, Prime Minister Narendra Modi and Divisional Railway Manager (DRM) Jodhpur.
General Manager@GMNWRailway i m in train14888 in S-6 m going BMR to BKN(Raj) TTE is takng extra chrg fr seat bt nt givng receipt #corruption— govind narayan (@gnkiradoo) September 10, 2016
And the instant results were appreciative.
Later the TTE was asked to get off the train at Merta station.
— GM NWRailway (@GMNWRailway) September 10, 2016
Later the TTE was asked to get off the train at Merta station.
This clearly shows how social media is largely a reflection of what is happening and how to get things done.
“I could not see this happening. I knew about the procedure of tweeting to the Ministry of Railways so I chose to complain there,” Govind said.
